Refund Policy

Last Updated: April 18, 2026

1. 30-Day Money-Back Guarantee

All FastRounds purchases are covered by a 30-day money-back guarantee. If you are not satisfied within 30 days of purchase and have not used the service, you are eligible for a full refund.

2. Eligibility

To qualify for a refund, all of the following must be true:

• Request is made within 30 days of the original purchase date
• No event codes have been used or events have been created
• The purchase was made directly through FastRounds (not a reseller)
• The account is in good standing (not suspended for Terms of Service violations)

3. Renewal Charges

• Automatic renewal charges are non-refundable
• You can cancel anytime to prevent future charges
• Cancellation takes effect at the end of the current billing period
• You will receive an email reminder 7 days before any renewal charge

4. Non-Refundable Items

• Used Event Codes: Once an event is created, that code is considered used
• Partially Used Subscriptions: After creating any event, subscription fees are non-refundable
• Subscription Renewal Charges: Automatic renewals are non-refundable (cancel before renewal date)
• Requests After 30 Days: Refund window has closed
• Downgraded Plans: Difference in cost when downgrading is non-refundable
• Expired Event Codes: Codes that have passed their 12-month validity period
• Third-Party Services: Any costs associated with venues, marketing, or other external services

5. Cancellation Policy

How to Cancel

You can cancel your subscription at any time through:

• Your account settings dashboard
• The subscription management portal (link sent in confirmation email)
• The Contact link in the footer

What Happens After Cancellation

• Monthly Plans: Access continues until the end of the current billing period
• Annual Plans: Access continues until the end of the annual period
• Event Codes: Unused codes remain valid for their full 12-month period
• No Future Charges: Your payment method will not be charged after cancellation

6. How to Request a Refund

Refund Request Process

1. Contact Support: Use the Contact link in the footer with subject "Refund Request"
2. Provide Information:
   • Your account email address
   • Purchase date and transaction ID (from confirmation email)
   • Reason for refund request
   • Confirmation that no events were created (if applicable)
3. Review Period: We will review your request within 2 business days
4. Refund Processing: Approved refunds are processed within 5 to 7 business days

Refund Method

Refunds are issued to the original payment method:

• Credit card refunds may take 5 to 10 business days to appear
• Debit card refunds may take 7 to 14 business days
• PayPal refunds typically appear within 3 to 5 business days

7. Special Circumstances

Technical Issues

If you experience technical problems that prevent you from using the service:

• Contact support immediately to document the issue
• We will work to resolve the problem within 2 business days
• If the issue cannot be resolved, a refund may be issued at our discretion

Service Interruptions

• Short-term outages under 4 hours do not qualify for refunds
• Extended outages may qualify for partial refunds or service credits
• Scheduled maintenance is announced in advance and does not qualify for refunds

Account Termination

If your account is terminated for violating our Terms of Service:

• No refund will be issued
• All unused event codes will be voided
• Future purchases may be refused

8. Disputed Charges

If you notice an incorrect charge:

• Use the Contact link in the footer within 30 days of the charge
• Provide transaction details and explanation of the issue
• We will investigate and respond within 2 business days
• Incorrect charges will be refunded immediately upon verification

9. Subscription Management

Billing Dates

• Monthly subscriptions renew on the same day each month
• Annual subscriptions renew on the anniversary of purchase
• You will receive an email 7 days before renewal

Plan Changes

• Upgrades: Take effect immediately, prorated credit applied
• Downgrades: Take effect at next renewal date
• Switching Billing Periods: Use the Contact link in the footer for assistance

10. Event Code Validity

• Subscription-Generated Codes: Must be used within the subscription period
• Pack-Purchased Codes: Valid for 12 months from purchase date
• Trial Codes: Valid for 30 days from generation
• Expired Codes: Cannot be reactivated or refunded

11. Exceptions and Discretion

While we adhere to this policy, we reserve the right to:

• Make exceptions for extraordinary circumstances
• Offer service credits in lieu of refunds
• Extend refund windows for documented hardships
• Refuse refunds for abuse or fraudulent activity

12. Contact Information

For refund requests or questions about this policy, use the Contact link in the footer.

13. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email to active subscribers. Continued use of the service after changes constitutes acceptance of the updated policy.